FAQ
Here you will find answers to the most common questions about shipping, payment, our loyalty programme the Wizarding Club, returns and our brick-and-mortar store in Prague. Didn't find your answer? Write to us at info@svetkouzel.com.
Delivery of a paid order usually takes 1–3 business days. In 95% of cases orders are delivered by the second business day.
Delivery to pick-up points and Alzaboxes starts at 69 CZK, home delivery starts at 79 CZK. Full pricing available here.
We ship to Alzaboxes and PPL, GLS and Zásilkovna pick-up points, and also directly to your address.
Yes. Free shipping to Alzaboxes and GLS pick-up points on orders over 1,499 CZK.
Yes, all products (except personalised acceptance letters) are available with cash on delivery.
Yes. We deliver to Slovakia within 2–3 business days, to your address or to Zásilkovna, GLS and PPL pick-up points. We also ship across the EU. Full pricing overview here.
We dispatch all orders within 24 hours of receiving them.
Online card payment, bank transfer, Google Pay, Apple Pay and bank transfer with QR code.
No, all payment methods are free of charge. The only surcharge is for cash on delivery – 49 CZK.
Yes. Simply switch the currency to EUR in the shop menu.
Yes. Our loyalty programme is called the Wizarding Club. More information here.
You earn bonus points (Galleons) with every purchase and redeem them as a discount. You also get early access to sales and news from the world of Harry Potter.
You earn 1 Galleon for every 5 CZK spent. On a 1,000 CZK order you receive 200 Galleons.
1 Galleon = 0.1 CZK. 1,000 Galleons = 100 CZK discount on your entire order.
Simply register – you automatically become a member of the Wizarding Club.
Yes – for registering, subscribing to our newsletter, your registration anniversary or as a birthday gift.
Contact us at info@svetkouzel.com or +420 725 338 071. We handle every case individually and always to your satisfaction.
By repair, replacement, a price reduction or a full refund – always agreed individually. More details in our terms and conditions.
Contact us as soon as possible. We will resolve the situation immediately – we deal with the carrier ourselves. We will only ask you to photograph the damaged parcel.
Yes – we are the only dedicated Harry Potter shop in the Czech Republic!
Na Pankráci 1352/2, Prague 4, 140 00.
Open every day except Wednesday. Monday, Tuesday, Thursday, Friday: 14:30–18:00. Weekend: 15:00–18:00.
Yes. Call us on 725 338 071 or write to info@svetkouzel.com and we will arrange a time that suits you.
Yes, in-store collection is completely free of charge.
Yes – by card, phone, smartwatch or cash. We can also generate a QR code for instant payment on request.
Yes, directly in front of the store or in a small car park approx. 50 m away (Jedličkův ústav). View on map.
Absolutely. We are all Harry Potter fans and are happy to help you find the perfect gift – for young wizards and seasoned witches alike.
Didn't find your answer? Get in touch.