1. Operator and Identification Details

These terms and conditions apply to purchases made at the online store www.svetkouzel.com. The operator and seller is:

Fellicis s.r.o.
Registered Office: Kytlická 759/23, 190 00, Prague 9, Czech Republic
Showroom & Shop: Na Pankráci 1352/2, Prague 4, 140 00
Company ID: 21058369
Bank Account: 2802747615/2010 
Contact: info@svetkouzel.com | +420 725 338 071

Legal relationships arising from the conclusion of the purchase agreement are governed by the relevant provisions of Act No. 89/2012 Sb., the Civil Code, and Act No. 634/1992 Sb., on Consumer Protection, as amended.

2. Intellectual Property, Trademarks and Licensing

2.1. Svetkouzel.com is an independent retailer of officially licensed merchandise. We declare that all products offered are authentic and legally sourced.

2.2. Trademark Notice: WIZARDING WORLD characters, names, and related indicia are © & ™ Warner Bros. Entertainment Inc. WB SHIELD: © & ™ WBEI. Publishing Rights © JKR. (s26). All other trademarks and logos appearing on the site are the property of their respective owners.

2.3. Content Protection: All content, including but not limited to texts, product descriptions, photography, graphics, and custom code, is the intellectual property of the Seller. Unauthorized use, copying, or redistribution of any part of this website is strictly prohibited and will be legally pursued.

3. Order and Conclusion of the Purchase Agreement

3.1. An order placed through the e-shop constitutes an offer to enter into a purchase agreement. The agreement is concluded at the moment the Seller confirms the order via email.

3.2. By completing an order, the Buyer confirms they are over 18 years of age or have parental consent, and that they have fully read and agreed to these Terms and Conditions.

3.3. Binding Nature: Every order is binding. Cancellation can be requested via email within 2 hours of placement. If the order has already been dispatched, shipping costs will be charged to the Buyer.

4. Withdrawal from the Agreement by the Customer (14-Day Return)

4.1. According to Section 1829(1) of the Civil Code, the Buyer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason.

4.2. Condition of Goods: Returned goods must be complete, undamaged, and without signs of use or wear, ideally in the original packaging. If the goods are returned used or damaged, the Seller reserves the right to reduce the refunded amount by the cost of restoring the goods to their original condition.

4.3. Exceptions: Withdrawal is not possible for goods customized to the Buyer’s specific request (e.g., personalized acceptance letters).

4.4. Refund Process: The Seller will refund the amount within 14 days of receiving the returned goods. The refund includes the original delivery cost to the customer (at the cheapest rate offered). Return shipping costs are borne entirely by the Buyer.

5. Payment Terms and Delivery of Goods

5.1. Dispatch: Goods are usually dispatched within 24–48 hours, but no later than 7 working days. Maximum delivery time is 14 days.

5.2. Inspection: The Buyer is obliged to inspect the package upon receipt. If the packaging is damaged, a report must be made with the carrier immediately. By accepting a damaged package without a report, the Buyer risks the rejection of subsequent claims for mechanical damage.

5.3. Failure to Accept (Breach of Contract): If the Buyer fails to accept the shipment (except for refusal due to damage), the Seller is entitled to compensation for incurred shipping costs. Furthermore, the Seller is entitled to a storage fee of 10 CZK (0.40 €) per day. Repeated delivery will be charged to the Buyer.

6. Warranty, Complaints and Quality Guarantee

6.1. Warranty Period: The Seller provides a 24-month warranty for new goods, starting from the day of receipt.

6.2. Exclusions: The warranty does not cover wear and tear caused by normal use, defects resulting from improper handling, neglect of maintenance, or use contrary to the user manual.

6.3. Complaint Procedure: Complaints must be submitted without delay. They can be sent via email to info@svetkouzel.com or delivered to the address: Na Pankráci 1352/2, Prague 4, 140 00. The Seller will decide on the complaint immediately, in complex cases within 3 working days. The complaint will be settled within 30 days.

7. Privacy Policy (GDPR) and Personal Data Handling

7.1. Data Controller: Fellicis s.r.o. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Sb.

7.2. Purpose of Processing: Data (name, address, email, phone) is processed for the purpose of fulfilling the purchase agreement, managing the customer account, and marketing purposes (if consent is granted).

7.3. Retention: Personal data is stored for a period necessary for legal compliance (tax laws) and for a period of 10 years for marketing purposes unless consent is withdrawn.

7.4. Rights: The Buyer has the right to access, rectify, or erase their personal data, the right to restrict processing, and the right to object to processing.

8. Cookies and Satisfaction Surveys

8.1. Cookies: This website uses cookies to personalize content, provide social media features, and analyze traffic. By using the site, you consent to the storage of cookies for a period of 10 years. You can manage or block cookies in your browser settings.

8.2. Verified by Customers (Heureka): Your satisfaction is measured via email surveys within the "Verified by Customers" program. We pass your email address and information about the purchased goods to Heureka.cz for this purpose based on our legitimate interest. You can object to this at any time.

9. Extrajudicial Settlement of Disputes

9.1. In the event of a consumer dispute, the Buyer has the right to extrajudicial resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce - ČOI), ADR Department, Štěpánská 15, 120 00 Prague 2. Email: adr@coi.cz, Web: https://adr.coi.cz.

9.2. Online disputes can also be resolved through the EU platform at http://ec.europa.eu/consumers/odr/.

These Terms and Conditions are valid and effective from January 28, 2026. The Seller reserves the right to modify these terms without prior notice.