1.Operator and Basic Information

The seller and operator of the online shop www.svetkouzel.com is:

These Terms and Conditions (hereinafter "T&C") govern the rights and obligations of the seller and the buyer – consumer when concluding a purchase contract through this online shop. The T&C are based on Act No. 89/2012 Coll., the Civil Code (hereinafter "CC"), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

Contract Storage and Error Correction

The concluded purchase contract is archived by the seller for 5 years from the date of its conclusion. The buyer may request access to it by e-mail at info@svetkouzel.com. Before submitting an order, the buyer may check and correct all entered data directly in the order form at any time.

Reviews

Reviews published on our website may be left by any visitor to our online shop, regardless of whether they have purchased the product. For this reason we do not verify the authenticity of reviews. We reserve the right to remove reviews that are contrary to good morals, contain offensive language or are unrelated to the product in question.

2.Order and Conclusion of Contract

The presentation of goods in the online shop does not constitute an offer to conclude a contract within the meaning of Section 1732(2) CC. The purchase contract is concluded at the moment the seller confirms the order to the buyer by e-mail. Until such confirmation is sent, no contract has been concluded and the seller is not obliged to accept the order.

An order may be reviewed and corrected at any time before it is submitted – all entered data are clearly displayed in the shopping cart before final confirmation. The buyer places a binding order by clicking the button labelled "Order with obligation to pay" or a similarly worded button confirming the obligation to pay. Once submitted, the order is binding. The seller is required to confirm receipt of the order by e-mail without undue delay. The text of these Terms and Conditions in force at the time of conclusion of the contract is included in this confirmation e-mail.

Order Cancellation

The buyer may cancel an order by e-mail at info@svetkouzel.com at any time before it is dispatched. This does not affect the buyer's statutory right of withdrawal under Article 5 of these T&C.

Rejection of Order by the Seller

The seller may reject an order if:

• the goods are no longer in stock and cannot be delivered within a reasonable period,
• the buyer has provided obviously incomplete or incorrect contact details,
• a demonstrable technical error has occurred in the price of the goods.

In such cases the seller will notify the buyer promptly by e-mail and refund all payments received within 14 days.

3.Price and Payment Terms

All prices are stated in Czech Crowns (CZK) inclusive of VAT. The price of delivery according to the chosen shipping method is added to the price of the goods. The total price including delivery is displayed before the order is submitted, in the order summary.

For packaged food and other goods sold by weight or volume, the unit price (e.g. per 100 g or 1 kg) is also displayed alongside the total price, in accordance with applicable legislation on price information.

Where goods are offered at a discounted price, the seller displays as the reference price the lowest price at which the goods were offered in the 30-day period prior to the discount being applied, in accordance with applicable consumer protection legislation.

Payment Methods

• Cash on delivery – payment in cash or by card upon receipt of the parcel
• Bank transfer – based on a proforma invoice
• Online payment gateway

Dispatch Period

Goods are dispatched no later than 5 business days after the conclusion of the contract (i.e. from the seller's confirmation of the order). For bank transfer payments, the period begins from the date the payment is credited to the seller's account. This information is stated in the order confirmation.

4.Delivery of Goods

We deliver to the Czech Republic and Slovakia. The usual delivery time after dispatch is 1–3 business days. Goods will be delivered no later than 14 days from the conclusion of the contract. The specific expected delivery date is communicated to the buyer in the order confirmation.

Delivery Methods and Shipping Prices

Current prices for all delivery options are displayed during the ordering process in the "Delivery options" section and in the order summary before the order is submitted. Shipping prices may vary depending on the weight of the parcel and the chosen delivery method.

• Personal collection – by prior arrangement
• Collection points: PPL, Zásilkovna (up to 2.5 kg), GLS
• Home delivery: GLS, Zásilkovna, PPL

Gift Vouchers

Gift vouchers are delivered electronically to the buyer's e-mail address, typically within 24 hours of the conclusion of the contract.

Receipt of Parcel

Upon receipt the buyer is required to check that the packaging is undamaged. If the packaging is mechanically damaged or shows signs of unauthorised tampering, the buyer is not obliged to accept the parcel. Any damage must be reported immediately to the carrier and the seller.

Failure to accept a parcel that has no defect in its packaging does not constitute withdrawal from the contract. In such a case the seller is entitled to withdraw from the contract and claim reimbursement of costs demonstrably and necessarily incurred in connection with the failed delivery attempt (e.g. postage costs).

5.Withdrawal from Contract

The buyer – consumer has the right to withdraw from a purchase contract concluded by distance means without giving any reason within 14 days of receiving the goods (Section 1829 CC).

How to Withdraw

Send your withdrawal notice by e-mail to info@svetkouzel.com or by post to the seller's registered address. We recommend using the sample form below. The deadline is met if the notice is sent before it expires.

Returning the Goods

Send the goods back no later than 14 days after withdrawal to: Na Pankráci 1352/2, Prague 4, 140 00 (att. Štěpánek Martin). The cost of returning the goods is borne by the buyer. Do not send goods cash on delivery – such parcels will not be accepted.

Return the goods undamaged, without signs of excessive wear, preferably in the original packaging.

Refund

The seller will refund the buyer all payments received – i.e. the price of the goods and the delivery costs corresponding to the cheapest delivery option offered – within 14 days of receiving the withdrawal notice. The seller is not required to issue the refund before the buyer returns the goods or proves that the goods have been sent back, whichever occurs first.

The refund will be made by the same method of payment as was used for the original transaction, unless the buyer specifies otherwise and provided this does not incur any additional costs for the seller.

Gift Vouchers

A gift voucher constitutes digital content. The buyer's right of withdrawal expires at the moment the voucher is sent to the buyer's e-mail address, provided the buyer has expressly agreed to the commencement of performance before the withdrawal period has expired (Section 1837(l) CC).

6.Complaints and Defective Performance

The seller is liable to the buyer for the goods being free from defects upon receipt. In particular, the seller warrants that the goods:

• correspond to the agreed description, type, quantity, quality and functionality,
• are fit for the purpose for which the buyer requires them and to which the seller has agreed,
• are supplied with the relevant accessories and instructions for use,
• correspond to the usual characteristics of goods of the same kind.

Time Limit for Making a Claim

Rights arising from defective performance may be exercised within 2 years of receipt of the goods (Section 2165 CC). If a defect becomes apparent within 12 months of receipt, it is presumed that the goods were defective at the time of receipt (Section 2161(5) CC).

Buyer's Rights Arising from Defective Performance

Depending on the nature and seriousness of the defect, the buyer has the following rights:

• Remedy of the defect – free repair or replacement of the goods with defect-free goods (Section 2169 CC).
• Reasonable reduction of the purchase price – if the defect cannot be remedied or the seller fails to remedy it within a reasonable time (Section 2171 CC).
• Withdrawal from the contract and refund of the purchase price – in the case of a material defect, a recurring defect, or where the defect cannot otherwise be remedied (Section 2171 CC).
• Reimbursement of costs purposefully incurred in exercising rights arising from defective performance (Section 1924 CC).

If the buyer has legitimately notified a defect, the time limit for exercising rights arising from defects does not run for the period during which the buyer cannot use the goods (Section 2165(4) CC).

The right arising from defective performance does not apply if the buyer caused the defect themselves (Section 2167(1) CC).

How to Make a Complaint

Submit your complaint by e-mail to info@svetkouzel.com or by sending the defective goods (by prior arrangement) to: Na Pankráci 1352/2, Prague 4, 140 00 (att. Štěpánek Martin). Do not send goods cash on delivery.

Complaints will be resolved no later than 30 days from the date the complaint is received.

What Does Not Constitute a Defect

• normal wear and tear caused by ordinary use (Section 2167(2) CC),
• damage caused by improper handling or inappropriate storage,
• damage caused by use contrary to the instructions or for a purpose other than the intended one.

7.Personal Data Protection

The data controller is Fellicis s.r.o., company registration no. 21058369. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data.

What Data We Process and Why

• Performance of contract – name, address, e-mail, phone number, necessary for processing the order and delivering the goods (Art. 6(1)(b) GDPR).
• Legal obligations – invoicing data for the period required by tax and accounting regulations, typically 10 years (Art. 6(1)(c) GDPR).
• Legitimate interest – sending satisfaction surveys via the Verified by Customers programme (Heureka.cz); you may object to this processing at any time using the link in the survey e-mail (Art. 6(1)(f) GDPR).
• Consent – if you wish to receive commercial offers, we will ask for your explicit consent separately; consent is voluntary and may be withdrawn at any time.

Who We Share Data With

We share data exclusively with carriers (GLS, PPL, Zásilkovna) to the extent necessary for delivery, and with Heureka.cz for the satisfaction survey. We do not sell or provide data to third parties for their own marketing purposes.

Your Rights

You have the right to access your data, rectification, erasure, restriction of processing, data portability and the right to object. Send requests to info@svetkouzel.com. You also have the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

Cookies

Our website uses technical cookies necessary for the operation of the online shop and – based on your consent given via the cookie banner – analytical and marketing cookies. Consent may be withdrawn at any time in the cookie settings.

8.Out-of-Court Dispute Resolution

The buyer – consumer has the right to refer any dispute to the out-of-court consumer dispute resolution body. The competent authority is:

The consumer may also use the European Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

9.Final Provisions

These T&C are valid and effective from 30 March 2026. The seller reserves the right to amend the T&C; any amendment does not apply to contracts concluded before the new version takes effect.

Legal relationships not governed by these T&C are subject to the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.