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Customer support:+420 725 338 071 info@svetkouzel.com

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Our Story
Harry Potter™ Fans Showroom & Shop Prague
Eco-Friendly Shipping
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Wizarding Club
Terms and Conditions
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Přidej se k nám! - Volné pozice
Svět Kouzel Hungary - Világvarázs
Czech Hallmarks & Silver Purity Guide

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Gryffindor™

Iconic lion motifs, bold colors and accessories for everyone with a brave heart in the right place.

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Slytherin™

Elegant details, snake motifs and a green-silver color combination. Slytherin embodies ambition and resourcefulness.

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Ravenclaw™

Clean lines, shades of blue and the eagle symbol. A house for those who value wisdom and creativity.

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Hufflepuff™

A cozy atmosphere, warm golden-orange tones and the badger emblem. Items that highlight loyalty and fair play.

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Delivery Options
Our Story
Harry Potter™ Fans Showroom & Shop Prague
Eco-Friendly Shipping
Wholesale
Trademark & Copyright Information
Wizarding Club
Terms and Conditions
Privacy Policy
Contacts
Přidej se k nám! - Volné pozice
Svět Kouzel Hungary - Világvarázs
Czech Hallmarks & Silver Purity Guide

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FAQ - Frequently Asked Questions

Delivery
Payment
Claims & Returns
Showroom & Shop
Wizarding Club
Legal & Licensing

Delivery Information

How long does delivery take?

Orders are usually delivered within 1–3 business days. In 95% of cases, your magical parcel arrives on the second business day after purchase.

Do you ship all over Europe?

Yes, we ship to all EU countries! Delivery times vary by destination, typically ranging from 2 to 5 business days. You can find the full EU price list here.

Do you offer free delivery?

Yes! Free delivery is available for orders over 1,499 CZK (approx. 60 EUR) to selected pick-up points.

Payment Methods

How can I pay for my order?

We accept online card payments, Apple Pay, Google Pay, and bank transfers. All online methods are secured and free of charge.

Can I pay in EUR?

Absolutely. You can switch the currency in the header of our website to see prices and pay directly in Euros.

Claims & Returns

How do I return goods within 14 days?

You have the right to return any unused items within 14 days of receipt. Please contact us at info@svetkouzel.com to initiate the process.

What should I do if the product arrived damaged?

Please take a photo of the package and the damaged item immediately and contact us. We usually ship a replacement right away while we handle the claim with the carrier ourselves.

Prague Showroom & Shop

Where can I find the Harry Potter Showroom?

Our magical showroom is located at Na Pankráci 1352/2, Prague 4. It's the only purely Harry Potter-themed shop in the Czech Republic.

Can I try on robes and see products in person?

Yes! Our showroom is designed for fans. You can see almost our entire collection, try on Wizarding World robes, and get expert advice from our staff.

Is personal pickup free?

Yes, personal pickup at our Prague showroom is always free of charge.

Wizarding Club

What is the Wizarding Club?

It is our loyalty program where you earn "Galleons" for every purchase. These points can be used as discounts on your future magical orders.

Legal, Licensing & Trademark

Are your products officially licensed?

Yes, Svetkouzel.com is an independent retailer of officially licensed merchandise. All Harry Potter related products are authentic and legally sourced.

Trademark Information

Where can I find the full Terms & Conditions?

The complete legal documentation, including Privacy Policy and Terms of Service, can be found here.

Magical news and blog

Robert Pattinson alias Cedric Diggory

29.08.2025

New Era of Magic: What Will HBO’s Harry Potter TV Reboot Bring?

10.05.2025

Top 10 Most Famous Spells from Harry Potter

02.10.2024

Magical Places from Harry Potter - Alnwick Castle

13.09.2024

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Svetkouzel.com is an independent retailer of officially licensed merchandise.
WIZARDING WORLD characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. WB SHIELD: © & ™ WBEI. Publishing Rights © JKR. (s26)