1.Operator and General Information

The seller and operator of the online shop www.svetkouzel.com is:

These Terms and Conditions ("T&C") govern the rights and obligations of the seller and the buyer (consumer) when concluding a purchase contract via this online shop. The T&C are based on Act No. 89/2012 Coll., the Civil Code ("CC"), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

These T&C apply to buyers who are consumers, i.e. natural persons acting outside the scope of their trade or profession. The governing law is Czech law.

2.Order and Contract Formation

The display of goods in the online shop does not constitute an offer to conclude a contract within the meaning of § 1732(2) CC. The purchase contract is concluded at the moment the seller confirms the order to the buyer by e-mail.

The buyer may review and correct the order before submitting it. Once submitted, the order is binding. The seller is obliged to confirm receipt of the order without undue delay.

Order Cancellation by the Buyer

The buyer may cancel an order by e-mail to info@svetkouzel.com at any time before dispatch. This does not affect the buyer's statutory right of withdrawal under Article 5 of these T&C.

Refusal of Order by the Seller

The seller may refuse an order if:

• the goods are out of stock and cannot be delivered within a reasonable time,
• the buyer has provided clearly incomplete or incorrect contact details,
• a demonstrable technical error occurred in the displayed price.

In such cases the seller will inform the buyer promptly by e-mail and refund any payments received within 14 days.

3.Price and Payment

All prices are shown in CZK including VAT. Shipping costs are added according to the chosen delivery method and are displayed before the order is confirmed.

Payment Methods

• Cash on delivery – payment upon receipt of the parcel
• Bank transfer – based on a proforma invoice
• Online payment gateway

Dispatch Time

Goods are dispatched within 7 business days of contract conclusion. For bank transfers, the period starts from the moment the payment is credited to the seller's account.

4.Delivery

We deliver within the Czech Republic and Slovakia. The usual delivery time after dispatch is 1–3 business days, and no later than 14 days.

Delivery Options

• Personal collection – by prior arrangement
• Pick-up points: PPL, Zásilkovna (up to 2.5 kg), GLS
• Home delivery: GLS, Zásilkovna, PPL

Accepting the Parcel

Upon receipt, the buyer must inspect the packaging for damage. If the packaging is mechanically damaged or shows signs of unauthorised tampering, the buyer is not obliged to accept the parcel. Any damage must be reported to the carrier and the seller immediately.

Failure to collect a parcel without a packaging defect does not constitute withdrawal from the contract. In such cases the seller is entitled to withdraw from the contract or to charge storage costs (CZK 10/day) and the cost of redelivery.

5.Right of Withdrawal

A buyer who is a consumer has the right to withdraw from a distance purchase contract without giving any reason within 14 days of receiving the goods (§ 1829 CC).

How to Withdraw

Send your withdrawal notice by e-mail to info@svetkouzel.com or by post. We recommend using the model form below. The deadline is met if the notice is sent before it expires.

Returning the Goods

Return the goods within 14 days of withdrawal to: Na Pankráci 1352/2, Prague 4, 140 00 (attn. Štěpánek Martin). Return shipping costs are borne by the buyer. Do not send goods cash on delivery – such parcels will not be accepted.

Please return goods undamaged, without signs of excessive wear, and if possible in their original packaging.

Refund

The seller will refund all payments received from the buyer – the price of the goods and the delivery costs corresponding to the cheapest delivery option offered – within 14 days of receiving the withdrawal notice. The refund may be withheld until the returned goods are received or until the buyer proves they have been dispatched, whichever is earlier.

6.Complaints and Defective Goods

The seller is responsible for ensuring that the goods are free from defects upon receipt (§ 2161 CC). For consumer goods, the statutory period for asserting rights arising from defective performance is 2 years from receipt.

Rights Arising from Defective Performance

If a defect appears within 12 months of receipt, it is presumed that the goods were defective at the time of receipt. Depending on the nature of the defect, the buyer is entitled to:

• free repair or replacement of the goods,
• a reasonable discount on the purchase price,
• withdrawal from the contract and a full refund – in the case of a material defect or where the defect cannot otherwise be remedied.

How to Make a Complaint

Submit your complaint by e-mail to info@svetkouzel.com or by sending the defective goods (by prior arrangement) to: Na Pankráci 1352/2, Prague 4, 140 00 (attn. Štěpánek Martin). Do not send goods cash on delivery.

Complaints will be resolved within 30 days of submission.

The Warranty Does Not Cover

• wear and tear caused by normal use,
• defects caused by improper handling or storage,
• defects caused by use contrary to the instructions or for a purpose other than intended.

7.Personal Data Protection

The data controller is Fellicis s.r.o., Company ID 21058369. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing.

What Data We Process and Why

• Performance of contract – name, address, e-mail, phone number, necessary to process your order and deliver the goods (legal basis: Art. 6(1)(b) GDPR).
• Legal obligations – invoicing data retained for the period required by tax and accounting legislation, typically 10 years (Art. 6(1)(c) GDPR).
• Legitimate interest – sending short satisfaction surveys via the Verified by Customers programme (Heureka.cz); you may object to this processing at any time using the unsubscribe link in the survey e-mail (Art. 6(1)(f) GDPR).
• Consent – if you wish to receive marketing communications, we will request your explicit consent separately; consent is voluntary and may be withdrawn at any time.

Who We Share Data With

We share data exclusively with carriers (GLS, PPL, Zásilkovna) to the extent necessary for delivery, and with Heureka.cz for the purpose of satisfaction surveys. We do not sell or provide personal data to third parties for their own marketing purposes.

Your Rights

You have the right to access your data, request its rectification or erasure, restrict processing, data portability, and the right to object. Submit requests to info@svetkouzel.com. You also have the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

Cookies

This website uses technical cookies necessary for the operation of the shop and – subject to your consent given via the cookie banner – analytical and marketing cookies. Consent may be withdrawn at any time in the cookie settings.

Full details of how we process personal data are available in our separate Privacy Policy on our website.

8.Out-of-Court Dispute Resolution

A buyer who is a consumer has the right to refer any dispute to the following out-of-court consumer dispute resolution body:

The European Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

9.Final Provisions

These T&C are valid and effective from 13 March 2026. The seller reserves the right to amend the T&C; any amendment does not apply to contracts concluded before the new version takes effect.

Legal relations not governed by these T&C are subject to Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.